Privacy Policy

Effective Date: 03-10-2025
Last Updated: 03-10-2025

Children’s Advocacy Center for North Texas ("CAC North Texas," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, website, and SMS communications.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – Name, email address, phone number, mailing address.

  • Demographic Information – Age, gender, and any other information voluntarily provided.

  • Service-Related Information – Records of interactions, case details, appointment history, or services received.

  • Website Usage Information – IP address, browser type, referring/exit pages, device information, and analytics data collected through cookies and tracking technologies.

  • SMS Data – Mobile phone numbers, message history, and opt-in/opt-out preferences.

2. How We Use Your Information

We use collected information to:

  • Provide and improve our services.

  • Schedule appointments and send reminders.

  • Process donations or program participation.

  • Respond to inquiries and provide support.

  • Send important updates, newsletters, and service-related communications.

  • Comply with legal and regulatory obligations.

3. SMS Communications & Your Privacy

We may send SMS text messages to users who have opted in to receive updates. This includes:

  • Appointment reminders.

  • Service notifications.

  • Case-related communications (when applicable).

  • Community education and event alerts.

3.1 SMS Consent & Opt-Out Policy

  • By opting into SMS, you consent to receive text messages from Children’s Advocacy Center for North Texas.

  • You can opt out at any time by replying STOP to any message.

  • For assistance, reply HELP or call 972-317-2818.

3.2 Message Frequency & Charges

  • Message frequency varies based on your interaction with our services.

  • Standard message and data rates may apply based on your carrier’s plan.

3.3 Data Privacy & Security

  • We do not share SMS consent data with third parties for marketing purposes.

  • Your mobile number and SMS preferences are stored securely and are only used for service-related communications.

For more details about SMS terms, visit our Terms & Conditions.

4. How We Share Your Information

We do not sell, rent, or trade personal information. However, we may share information in the following ways:

  • Service Providers: We may share data with third-party vendors that help us operate our services (e.g., cloud storage, SMS providers, or IT security partners). These providers are contractually required to protect your information.

  • Legal & Safety Requirements: If required by law, or to protect our users, we may disclose information to government agencies, law enforcement, or as part of legal proceedings.

  • Non-Profit & Grant Reporting: As a non-profit organization, we may share aggregated, non-identifiable data for reporting purposes required by grant funding sources.

5. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encryption protocols.

  • Restricted access to personal data by authorized personnel only.

  • Regular security reviews and compliance checks.

Despite these efforts, no system is completely secure. We encourage users to take precautions when sharing sensitive information online.

6. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience and collect analytics data. You can adjust cookie settings in your browser to disable tracking.

7. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not cover external websites, and we are not responsible for their content or data practices. We encourage you to review their privacy policies before sharing personal information.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected such data, we will take appropriate action to remove it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: You may request access to personal data we hold about you and request corrections if necessary.

  • Deletion: You may request the deletion of your personal data, subject to legal and operational requirements.

  • Opt-Out of Communications: You can opt out of emails and SMS messages at any time.

To exercise these rights, contact us at: developement@cacnorthtexas.org

10. Changes to This Privacy Policy

We may update this policy from time to time. The Effective Date at the top will reflect the latest revision. Any significant changes will be communicated via our website or direct notifications.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Children’s Advocacy Center for North Texas
1854 Cain Dr. Lewisville, TX. 75077

Email: developement@cacnorthtexas.org
Phone: 972-317-2818
Website: https://cacnorthtexas.org




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